PRIVACY POLICY

THE SERIOUS STUFF, WITHOUT THE JARGON.

Last updated: 22 September 2026

Energy PUNK respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with, how long we keep it and the rights you have over your personal information.

WHO WE ARE

Energy PUNK is operated by Energy PUNK Ltd, a company registered in Scotland.

Company number: SC861723

Registered office:
50 Newcomen Gardens
Cambuslang
Glasgow
Scotland
G72 8XT

Email: info@energypunk.net

For data protection purposes, Energy PUNK Ltd is the data controller for personal information we determine how and why to use.

WHAT PERSONAL INFORMATION WE MAY COLLECT

Depending on how you interact with Energy PUNK, we may collect:

• Your name

• Email address

• Telephone number, where provided

• Postal address, where required

• Account and login information

• Membership and subscription information

• Course enrolment details

• Learning progress and completion records

• Assessment results and activity

• Certificates issued

• Communication preferences

• Messages or enquiries you send to us

• Support requests

• Community posts or contributions

• Information relating to live webinars or training sessions

• Payment and transaction information

• Technical information such as IP address, browser type and device information

• Website usage and analytics information

• Cookie preferences

• Marketing preferences

Where you enrol on an externally approved or awarding-body programme, we may also need to collect additional information required for registration, assessment, certification or identity verification.

HOW WE COLLECT YOUR INFORMATION

We may collect personal information:

• When you create an Energy PUNK account

• When you purchase a membership or course

• When you enrol on a learning programme

• When you complete learning activities or assessments

• When you contact us

• When you join a mailing list or newsletter

• When you attend webinars or live learning sessions

• When you participate in community features

• When you complete forms, surveys or feedback requests

• Automatically when you use our website or learning platform

• From third-party service providers where necessary to operate our services

• From awarding bodies or training partners where relevant to an approved programme

WHY WE USE YOUR INFORMATION

We use personal information where necessary to operate Energy PUNK and provide services to learners.

This may include:

• Creating and managing your account

• Providing access to purchased learning

• Managing subscriptions

• Processing payments

• Tracking course progress

• Recording assessment results

• Issuing certificates

• Providing learner support

• Responding to enquiries

• Delivering live sessions and webinars

• Maintaining platform security

• Detecting account misuse or fraud

• Improving the learning experience

• Developing and improving Energy PUNK courses and services

• Sending essential service messages

• Sending marketing communications where permitted

• Meeting legal, regulatory or awarding-body requirements

• Maintaining appropriate business and financial records

OUR LAWFUL BASES FOR USING YOUR INFORMATION

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, Energy PUNK may rely on:

CONTRACT

Where processing is necessary to provide a membership, course or service you have purchased or requested.

Examples include creating your account, providing learning access, processing your subscription and recording course completion.

LEGAL OBLIGATION

Where we are required to process information to comply with the law.

Examples may include financial records, tax requirements or certain regulatory obligations.

LEGITIMATE INTERESTS

Where processing is reasonably necessary for the legitimate operation of Energy PUNK and does not unfairly override your rights.

Examples may include:

• Improving our services

• Maintaining platform security

• Preventing fraud or account misuse

• Understanding how learners use the platform

• Managing business communications

• Protecting Energy PUNK intellectual property

CONSENT

Where you have specifically agreed to particular processing.

This may apply, for example, to certain marketing communications or optional cookies.

Where we rely on consent, you can withdraw that consent at any time.

The ICO requires organisations to identify and explain their lawful basis for processing, and to describe any legitimate interests relied upon.

PAYMENTS

Energy PUNK may use third-party payment providers to process membership or course payments.

We do not normally receive or store your full payment card details.

Payment providers may process information such as:

• Name

• Billing information

• Payment status

• Transaction reference

• Limited card information

Their handling of personal information may also be governed by their own privacy policies.

LEARNING PLATFORM

Energy PUNK currently uses LearnWorlds to provide its online learning environment.

LearnWorlds may process personal information on our behalf to provide:

• User accounts

• Course access

• Learning progress

• Assessment activity

• Certificates

• Community functionality

• Platform communications

• Website functionality

• Technical and security services

LearnWorlds acts as a service provider and processor for relevant platform information, while Energy PUNK remains responsible for deciding why learner information is processed for our services.

MARKETING COMMUNICATIONS

Where permitted, we may send information about:

• New Energy PUNK courses

• Learning resources

• Events and webinars

• Membership developments

• Industry updates

• Energy PUNK news

You can unsubscribe from marketing communications at any time using the unsubscribe link in an email or by contacting:

info@energypunk.net

Unsubscribing from marketing will not stop essential service messages relating to your account, payments, learning or membership.

COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies.

Some cookies are required for the website and learning platform to function.

Other cookies may be used for:

• Analytics

• User preferences

• Performance

• Marketing

• Embedded third-party services

Where required, non-essential cookies will only be used after appropriate consent has been obtained.

You can find more information in our Cookie Policy and manage your preferences through the website cookie controls.

ICO guidance states that visitors must be told about cookies and that consent is generally needed for cookies that are not strictly necessary.

WHO WE MAY SHARE INFORMATION WITH

We do not sell your personal information.

We may share information where necessary with organisations that help us provide Energy PUNK services.

These may include:

• Learning management platform providers

• Payment processors

• Website hosting providers

• Email and communication providers

• Video and webinar providers

• Analytics providers

• IT and cybersecurity providers

• Professional advisers

• Accountants

• Regulators or public authorities where legally required

• Awarding bodies or certification organisations where relevant to a specific programme

• Training or assessment partners where necessary to deliver an approved programme

Where third parties process information on our behalf, we expect appropriate contractual and data protection safeguards to be in place.

AWARDING BODY AND QUALIFICATION DATA

Some Energy PUNK courses may in future be delivered in partnership with an awarding or certification organisation.

Where this applies, additional personal information may be required for:

• Learner registration

• Identity verification

• Assessment

• Quality assurance

• Certification

• Appeals or complaints

• Regulatory record keeping

The relevant course information will explain where additional data requirements apply.

The presence of an awarding-body logo on the Energy PUNK website does not mean that personal information is automatically shared with that organisation for every Energy PUNK learner.

INTERNATIONAL TRANSFERS

Some of our technology providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure an appropriate legal mechanism or safeguard is used where required by UK data protection law.

These may include applicable adequacy regulations or recognised contractual safeguards.

The ICO identifies international-transfer information as part of the privacy information organisations may need to provide.

HOW LONG WE KEEP INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, financial, contractual, regulatory and certification requirements.

Different types of information may therefore be retained for different periods.

For example:

• Account information may be retained while your account remains active

• Financial transaction records may be retained where required for accounting and tax purposes

• Learning and certification records may be retained for an appropriate period to verify completion or certification

• Marketing information may be retained until you unsubscribe or object

• Support correspondence may be retained where reasonably necessary for business records

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.

The ICO expects privacy notices to explain how long personal information is retained, or how the retention period is determined.

HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

However, no internet-based service can guarantee absolute security.

You are also responsible for keeping your Energy PUNK account password and login credentials secure.

YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you may have rights including:

• The right to access personal information we hold about you

• The right to request correction of inaccurate information

• The right to request deletion of information in certain circumstances

• The right to request restriction of processing

• The right to object to certain processing

• The right to data portability in applicable circumstances

• The right to withdraw consent where processing is based on consent

• Rights relating to certain automated decisions, where applicable

These rights are not absolute and may depend on the circumstances and lawful basis involved.

The ICO lists access, rectification, erasure, restriction, portability and objection among the rights that may need to be explained in a privacy notice.

HOW TO EXERCISE YOUR RIGHTS

To make a request relating to your personal information, contact:

info@energypunk.net

Please provide enough information for us to identify you and understand your request.

We may ask for additional information where reasonably necessary to verify your identity.

We will respond in accordance with applicable data protection law.

COMPLAINTS

If you have concerns about how Energy PUNK handles your personal information, please contact us first at:

info@energypunk.net

We will aim to investigate and resolve your concern.

You also have the right to raise a concern with the UK Information Commissioner’s Office.

Information Commissioner’s Office
www.ico.org.uk

The ICO recommends that privacy notices explain how people can complain about the use of their personal information.

CHILDREN

Energy PUNK is primarily designed for adults working in or entering the heating, building services and low-carbon energy sectors.

We do not knowingly use the platform to target children.

If our services are later made available specifically to younger learners, we will review the privacy arrangements and provide appropriate information and safeguards.

AUTOMATED DECISION-MAKING

Energy PUNK does not currently make significant decisions about learners solely through automated processing where those decisions would have legal or similarly significant effects.

If this changes, we will update this Privacy Policy and provide any information required by law.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Reasons may include:

• Changes to Energy PUNK services

• Changes to technology providers

• New learning functionality

• Changes in legislation

• Changes in regulatory guidance

• New awarding-body arrangements

The latest version will be published on our website with an updated revision date.

Where a change materially affects how we use personal information, we will take reasonable steps to bring it to the attention of affected users.

CONTACT US

For questions about this Privacy Policy or the way Energy PUNK handles personal information, contact:

Energy PUNK Ltd

50 Newcomen Gardens

Cambuslang

Glasgow

Scotland

G72 8XT

Email: info@energypunk.net